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Labour-run TFW has the worst customer satisfaction rate in the UK

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Monday, 18 September, 2023
  • Senedd News
Natasha Asghar

Commenting on the news that Transport for Wales (TfW) has the worst customer satisfaction for train operators in the UK after a slump in performance, Welsh Conservative Shadow Transport Minister, Natasha Asghar MS said:

“As Welsh commuters wake up today to face the first day of a new blanket 20mph speed limit, the option of using public transport as an alternative would not be at the top of their list as a substitute to the slow roads, and it is easy to see why.

“Commuters in Wales are understandably disappointed with the lack of progress on public transport in Wales. With Labour-run TfW at the bottom of the list for customer satisfaction I can see why there is so much frustration from people simply trying to get to and from work.

“The fact that Labour continue to proceed with their socialist, anti-worker, anti-road and anti-motorist agenda, whilst there is no feasible public transport alternative shows that they do not know what they are doing here in Wales.”

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